Privacy Policy

We actively use the personal information that we receive from our customers and other information in order to provide quality products and services that are satisfactory, convenient and beneficial to customers. It is therefore one of our most important responsibilities to protect your rights and your personal information from possible risks such as leakage, loss or falsification.

We hereby set out our Privacy Policy and strive to protect and maintain your personal information in a necessary and appropriate manner. All employees of the company, including the management team, contractors, part-time employees, or any other type of worker must strictly adhere to this policy when handling and managing your personal data. We also require our subcontractors, to whom we entrust the handling of your personal information, to strictly adhere to this policy, and supervise them appropriately.

Personal information that we retain

We retain the following customer personal information;

• Personal information collected when customers use our service (name, address, phone number, gender, date of birth, email and other personal information indicated on the application form);
• Information to provide the service requested by the customer, and the purchase history when the customer executes a purchase order.

Purpose of using personal information

We will use our customers' personal information for the following purposes;

• Delivery management and after-sales service;
• Direct mailing to update and introduce our products and services and those of the other companies in the group that may be of interest to our customers. Please be aware that you can unsubscribe from these mailings at any time by notifying us. We will stop using your personal information for this purpose upon request from you.

We will not use your personal information for any purpose other than these.

Protection and management of personal information

We strictly adhere to Act on the Protection of Personal Information (Japan) and other Japanese laws and regulations related to the personal data protection. We are also committed to educating and enlightening each of our employees to raise their awareness of personal data protection.

In every department related to personal information, we assign a person who is responsible for handling this information correctly. They work under the supervision of our personal information manager. We take the utmost care to prevent your personal information being leaked to outside parties.

Also, we implement rational and appropriate safety measures to prevent dangers such as unauthorised access, loss, damage, destruction or falsification.

Entrusting the handling of personal information

We do not disclose or provide your personal information to any third party without your consent. However, in the following cases, we may disclose or provide your personal information to a third party without your prior consent;

• When required by law;
• When there is an imminent danger to the life, body or property of a person and it is difficult to obtain your consent;
• When it is especially necessary to improve public health or promote the sound growth of children and it is difficult to obtain your consent;
• When it is necessary to cooperate with national or local authorities or their subcontractors to execute their statutory duties, and obtaining your consent could interfere with the execution of such duties.

Disclosure of personal information

You have the right to request us to disclose your personal information to you at any time. When we receive your request to disclose your personal information, we respond to the request without delay after identifying that the request has been made by you. Please contact us at our helpdesk below.

Correction or deletion of personal information

If any of the personal information you have provided to us is incorrect, you can request that we correct or delete it. When we receive your request to correct or delete your personal information, we investigate the request without delay, and if there is a reason for correction or deletion, we respond to the request without delay after identifying that the request has been made by you. Please contact us at our helpdesk below.

Helpdesk

Nihon Sogo Engei Personal Information Helpdesk
19-1 Chishiro, Tawaramoto-cho, Shiki-gun, Nara 636-0246 Japan
TEL：0744-32-0703
FAX：050-3174-6313